Q&A / Frequently Asked Questions
How does the custom process work?
Our custom process is simple:
1. Place your order
Choose your preferred customization options and upload your reference photos and vehicle information.
2. We create your design
Your first design proof is normally completed within 3–5 business days.
3. Review and revise
You can request reasonable revisions before approving the final design.
4. Approve your design
Production will only begin after you confirm that you are satisfied with the final design.
5. We make your custom emblem
Production normally takes approximately 30 business days after final design approval.
6. Your order ships
Estimated shipping time after dispatch is approximately 7–12 days.
Is the custom design really free?
Yes.
Every custom order includes our free custom design service at no additional charge.
You will receive a design proof before production begins and will have the opportunity to review and request reasonable changes.
How long does it take to receive my first design proof?
The first design proof is normally completed within approximately 3–5 business days after we receive your order, clear reference photos, vehicle information, and customization requirements.
More complex designs or incomplete information may require additional time.
Can I request changes to my design?
Yes.
Before production begins, we provide unlimited reasonable design revisions at no additional charge.
You may request reasonable adjustments to details such as:
Our goal is to help you achieve a design you are happy with before manufacturing begins.
However, unlimited revisions are intended for reasonable design adjustments.
If revision requests become excessively repetitive, contradictory, abusive, non-constructive, or prevent the project from reasonably moving forward, we reserve the right to cancel the order and issue a refund instead of continuing the revision process.
Will you start making my emblem before I approve the design?
No.
Production will not begin until you approve the final design proof.
You will have the opportunity to review your design before it enters production.
Can I make changes after approving the final design?
Please contact us immediately if you notice an issue after approval.
However, once the final design has been approved and production has started, changes generally cannot be made.
For this reason, please carefully review all details before confirming your final design.
How long does production take?
Production normally takes approximately 30 business days after final design approval.
Please note that the production timeline begins from the date you approve the final design, not from the date you originally placed your order.
Because every emblem is individually customized and manufactured, occasional production delays may occur due to craftsmanship requirements, material availability, quality inspection, or order volume.
How long does shipping take?
Once production is completed and your order has passed quality inspection, it will be shipped.
Estimated shipping time after dispatch is approximately:
7–12 days
Shipping times are estimates and may occasionally be affected by carrier delays, weather, customs processing, holidays, or local delivery conditions.
How long will the entire order take?
A typical order timeline is:
Initial Design Proof: Approximately 3–5 business days
Design Revisions: Depends on the number of revisions and customer response time
Production: Approximately 30 business days after final design approval
Shipping: Approximately 7–12 days after dispatch
Because every customer's revision process is different, we cannot guarantee an exact total delivery date.
If you are ordering for a birthday, anniversary, holiday, or other special occasion, we recommend placing your order well in advance.
What kind of photo should I upload?
For the best design result, we recommend uploading photos that are:
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Clear and high resolution;
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Well lit;
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Not blurry;
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Not heavily filtered;
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Taken from an angle that clearly shows your pet's face;
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Free from objects covering important facial features.
If the uploaded photo is not suitable for design, we may contact you and request another image.
Can you use more than one pet in the same design?
Yes, depending on the emblem style, shape, and available design space.
You may upload multiple pet photos and tell us how you would like them arranged.
Our designer will create the most suitable layout while trying to keep each pet recognizable and the overall design visually balanced.
For very small emblem designs, the number of pets that can be clearly displayed may be limited.
Can I customize something other than a pet?
Yes.
Although custom pet designs are one of our specialties, customization does not have to be limited to pets.
Depending on the product and design, we may also work with:
Personal illustrations, artwork, symbols, names, meaningful graphics, characters, patterns, or other creative ideas.
If you are unsure whether your idea can be made, please contact us before ordering.
Will the finished emblem look exactly like the digital design proof?
We will make every reasonable effort to match the approved design as closely as possible.
However, digital artwork and physical manufacturing are different processes.
Minor variations may occur in areas such as:
Colors may also appear slightly different depending on your phone, computer, or display settings.
Minor manufacturing variations are normal for individually produced custom products and are not automatically considered defects.
Will the custom emblem fit my vehicle?
Fitment depends on your specific vehicle, including the:
Please make sure the vehicle information you provide is complete and accurate.
We use this information to identify the appropriate emblem specifications and determine the most suitable base for your custom emblem.
For certain vehicles, we may contact you before production and request additional information or measurements.
What if the size, material, or mounting style of the emblem does not match my vehicle?
Please make sure that the vehicle brand, model, model year, and other requested vehicle information you provide are accurate.
We use the information you provide to identify the correct specifications for your vehicle and select the most suitable emblem base.
Whenever available, we will source an original or vehicle-specific replacement emblem that matches the specifications of your vehicle.
For certain vehicles — including older model years, rare models, discontinued vehicles, unusual trim levels, or less common vehicles — an original replacement emblem may no longer be commercially available.
In these cases, we may use the highest-quality and most compatible replacement emblem available on the market as the base for your custom design.
For vehicles with unusual fitment requirements, we may contact you before production and request additional information such as:
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Photos of your existing emblem;
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Vehicle model year;
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Trim level;
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Original emblem measurements;
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Photos of the mounting area.
Providing accurate vehicle information is essential for proper fitment.
If incorrect or incomplete vehicle information is provided, we cannot guarantee compatibility.
Do I need to remove my original factory emblem?
For replacement-style custom emblems, the original factory emblem generally needs to be removed before installing the custom emblem.
The exact installation method may vary depending on your vehicle, emblem position, mounting structure, and model year.
If you are unfamiliar with automotive emblem removal or installation, we recommend having the work completed by a professional automotive installer.
Can I reinstall my original factory emblem later?
Yes.
If you later decide that you would like to restore your vehicle to its original appearance, you can remove our custom emblem and reinstall your previous factory emblem.
We recommend keeping your original emblem in a safe place after removal.
Provided that the original emblem, mounting clips, adhesive areas, and vehicle mounting surface have been properly preserved, the original emblem can generally be reinstalled.
If you are unsure about removing the custom emblem or reinstalling the original emblem, we recommend using a professional automotive installer to reduce the risk of damage to your vehicle's paint, mounting surface, or original emblem.
Will removing the original emblem damage my vehicle?
When removed correctly, vehicle emblems can generally be replaced without damaging the vehicle.
However, removal methods vary depending on the vehicle and mounting system.
Some emblems may use:
Improper removal may damage paint, clips, mounting holes, or surrounding surfaces.
For this reason, we recommend professional installation if you are not familiar with emblem replacement.
Do you provide installation services?
Unless specifically stated on the product page, installation services are not included with your order.
If your custom emblem requires removal of the original factory emblem, or if you are unfamiliar with automotive emblem installation, we recommend using a qualified automotive professional.
Does the custom emblem come with everything needed for installation?
Installation requirements vary depending on the vehicle and product.
Where applicable, the emblem will include or use the appropriate mounting method for the selected design and vehicle.
Some vehicles may require vehicle-specific mounting parts, adhesive, clips, or professional installation.
If additional installation requirements apply to your order, we may contact you before production or provide relevant instructions.
Can I cancel my order?
Because every order is customized specifically for the customer, cancellation eligibility depends on the stage of your order.
If production has not yet started, please contact us as soon as possible.
Once the final design has been approved and production has begun, the order generally cannot be canceled because the product is being manufactured specifically for you.
Please refer to our Refund Policy for complete details.
What happens if I am not satisfied with the design?
Before production begins, tell us what you would like changed and our design team will work with you through reasonable revisions.
Our goal is to create a design you are satisfied with before manufacturing starts.
If, after repeated revisions, we determine that we cannot reasonably create a design that meets your expectations, we may choose to cancel the order and issue a refund rather than proceed with production.
Can I return my custom emblem?
Because custom emblems are made specifically according to your approved design and vehicle information, they are generally not eligible for return or refund due to a change of mind after production begins.
If your product arrives damaged, defective, or materially different from the approved design because of an error on our part, please contact us so we can review the issue.
Please refer to our Refund Policy for complete return and refund terms.
What happens if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or materially different from your approved design due to an error on our part, please contact us as soon as possible.
Please provide:
Your order number
Clear photos of the product
Photos showing the issue
Photos of the packaging, if applicable
After reviewing the information, we will determine the appropriate solution based on the circumstances.
What if my package is delayed?
After shipment, estimated delivery normally takes approximately 7–12 days.
Occasional delays may occur because of:
If your tracking information shows an unusual delay, please contact us and we will assist you in checking the shipment status.
What if tracking says delivered but I cannot find my package?
If the tracking information shows that your package has been delivered, we recommend first:
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Checking around your property and delivery area;
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Asking household members;
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Checking with neighbors;
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Contacting the local carrier.
If you still cannot locate your package, please contact us and we will assist where possible.
Can I order a custom emblem as a gift?
Absolutely.
Custom emblems can be meaningful gifts for pet owners, car enthusiasts, birthdays, anniversaries, memorials, holidays, or other special occasions.
Because every order requires a design stage, approval, production, and shipping, we recommend ordering well in advance.
Can I see the design before paying?
Our standard design process begins after an order is placed.
Your purchase includes our free custom design service, and you will receive a design proof before manufacturing begins.
We will not begin production until you approve the final design.
Can I send additional photos after placing my order?
Yes.
If you have additional reference photos that may help our designer better understand your pet, artwork, or customization requirements, you may send them before the final design is approved.
Once production has started, new photos or design changes generally cannot be accepted.
What vehicle information should I provide?
Please provide accurate information whenever requested, including:
Vehicle Brand
Vehicle Model
Model Year
Trim Level, if applicable
Emblem Position, if applicable
For certain vehicles, we may also request measurements or photos of the existing factory emblem.
The more accurate the information you provide, the better we can determine the appropriate fitment for your custom emblem.
Why does production take approximately 30 business days?
Every emblem is individually customized rather than mass-produced.
After you approve the final design, your order may go through multiple stages, including:
Artwork preparation → Base emblem preparation → Custom manufacturing → Coloring / finishing → Assembly → Quality inspection
Because your emblem is being made specifically for you, this process requires more time than purchasing a standard ready-to-ship accessory.
We believe the additional time helps us maintain the quality and customization expected from a made-to-order product.
How can I contact you about my order?
Please contact us through the contact information or contact form provided on our website.
For existing orders, please include your order number whenever possible so we can locate your order and assist you more efficiently.
